Customer Service

A. KAHR ARMS AND AUTO-ORDNANCE DOES NOT ALLOW INDIVIDUALS OR DEALERS TO BRING FIREARMS TO OUR FACTORY FOR REPAIR. GUNS FOR REPAIR MUST BE SENT TO THE FACTORY ACCORDING TO THE INFORMATION OUTLINED BELOW.

Kahr & Auto-Ordnance firearms returned to the factory for service or repair should be sent to:

Kahr Firearms Group
Attn:Return Dept.
105 Kahr Ave.
Greeley, PA 18425

Confirm the firearm is unloaded before shipping.Contact Kahr Arms Technical Support Department to receive a Return Authorization number before shipping a firearm to the factory. You can do this by online (RA request form) or by calling 508-795-3919-ext.1. Ship handguns prepaid via UPS or Fed Ex overnight. Federal law prohibits anyone without a Federal Firearms License from shipping a handgun by mail. Please check for any additional state or local regulations. With your return, enclose a letter that references your Return Authorization number and includes: name; address; phone number; and firearm model and serial number. The letter should describe, in detail, the problem being experienced or work to be done.

A. Non-warranty service will be billed at $65/hour + cost of parts + $25 shipping and handling. There is a minimum $60 charge + shipping and handling.

A. It is difficult for us to keep track of the ever changing laws in the different states. The best way to make certain that you are compliant to the laws in your state is to check with your local office of Alcohol, Tobacco, and Firearms (ATF) or your local firearms dealer.

A. You can purchase parts, accessories, and Thompson wear online at Tommy Gun Shop or mail or fax. We do not process phone orders. Pricing, availability and order status can be confirmed by calling 508-795-3919-ext.2.

Kahr Firearms Group
Attn:Return Dept.
105 Kahr Ave.
Greeley, PA 18425
Fax: 570-685-2222

Individuals require prepayment by check, money order, or credit card authorization. Kahr Arms accepts Visa, MasterCard, AMEX, and Discover.